Rewind - Handling the Olympic and Paralympic traffic at Heathrow by Andy Garner FRAeS

Putting tens of thousands of extra people through an airport in a short period is always a challenge, especially if they have three times the average amount of luggage containing such things as firearms, specialist wheelchairs and canoes – now try putting it through the world’s third busiest airport; a bad press might affect future plans and, by the way, twenty thousand of those additional customers are from the world’s media. Andy Garner, BAA’s London 2012 Director and the man responsible for the smooth running of the Olympic Traffic at Heathrow tells members of the RAeS Air Transport Group Lecture about the challenges the airport faced in 2012 and how they overcame them with record-breaking customer satisfaction rates. Andy Garner FRAeS addressed a meeting of the Royal Aeronautical Society’s Air Transport Group on 23 October 2012 and the podcast was edited by Mike Stanberry FRAeS.